Process Excellence

From complex processes to measurable performance

At TrueTen, we help organizations create efficiency, quality, and scalability in their business and IT processes. Our approach to Process Excellence is based on facts, data, and insights, not assumptions. We combine maturity assessment, performance analysis and a data-driven transformation model that enables you to improve, standardise and automate processes with maximum impact.

A model that can be used on all processes

We have developed a proven Assessment & Transformation Roadmap that can be applied to all types of processes – from IT support and finance to HR, supply chain and customer service.

The model creates an objective and action-oriented picture of your current situation across People, Process and Product – and shows how you move from status quo to best practice.

Our approach – structured, data-driven and operational

The Process Excellence work is carried out in six phases:

  1. Set the direction – we clarify the vision, objectives and guiding principles.
  2. Assess the current state – through interviews, data and process analysis, maturity, bottlenecks and loss of efficiency are identified.
  3. Define future state – we describe what good practice looks like for your organisation, including desired KPIs, roles and governance.
  4. GAP analysis – the difference between current and desired state is quantified and prioritized.
  5. Derive initiatives – we translate the findings into concrete quick wins, mid-term and long-term initiatives.
  6. Visualize roadmap – the results are gathered in a transformation plan with milestones, gains, and anchoring plan

Focus on rapid value creation

Our roadmap model strikes a balance between short-term gains and long-term change:

  • Quick wins – e.g. automation of repetitive tasks, standardization of workflows.
  • Mid-term initiatives – e.g. process simplification, training, governance strengthening.
  • Long-term improvements – such as advanced automation, AI-enabled decision-making, and data-driven management


What you get with TrueTen

  • A fact-based overview of process and organizational maturity.
  • A clear prioritization of where you get the most value the fastest.
  • A concrete roadmap with quick wins, medium- and long-term initiatives.
  • A solid basis for decision-making for investments in technology and resources.
  • A documented method that can be reused across processes and departments.

 

Result

Process Excellence with TrueTen means:

  • Higher efficiency and lower costs.
  • Consistent and scalable processes.
  • Clear roles and strengthened governance.
  • Data-driven culture of improvement and sustained performance improvement.

 

 

Ready to create operational momentum?

Let us help you map, optimize and lift your processes – whether it’s IT support, HR or business operations. Contact us  – and we will show you how data and insights can be translated into measurable effect.